Privacy Policy

This Privacy Policy explains how Fast Pay, operated via the website fastpay-aussie.com, collects, uses, discloses and protects personal information of players and website visitors. It applies to anyone who accesses or uses fastpay-aussie.com from Australia or other permitted jurisdictions, whether or not they create an account or place real-money bets. By using our website or services, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is effective as of 1 January 2026 and supersedes any earlier versions.

Who We Are

Fast Pay is an informational and service platform related to the Fast Pay online casino brand, operated exclusively through the domain fastpay-aussie.com.

The underlying gaming services promoted on this website are operated by:

Operator company: Dama N.V., a public limited company (N.V.) incorporated under the laws of Curaçao
Registration number: 152125
Legal and registered address: Scharlooweg 39, Willemstad, Curaçao
Gaming licence: Licence No. 8048/JAZ2020-013 issued by Antillephone N.V., Curaçao, for online gambling activities (valid and considered extended to at least 2026 based on 2024 verification)

Payment processing services for certain methods may be handled by:

Friolion Limited, a subsidiary of Dama N.V., acting as a payment agent in Cyprus.

For all questions about this Privacy Policy or your personal data, you may contact our data protection contact point:

Data Protection Contact / DPO desk: Data Protection Department, Dama N.V.
E-mail (primary): [email protected]
E-mail (general information): [email protected]
Postal address for privacy matters: Data Protection Department, Dama N.V., Scharlooweg 39, Willemstad, Curaçao

Although Fast Pay targets Australian players, the service is offered on an offshore basis under Curaçao law and is not locally licensed in Australia.

What Personal Data We Collect

We collect and process only the data that is necessary for the lawful operation of fastpay-aussie.com, for the provision of related gaming services by Dama N.V., and for compliance with applicable laws and licence conditions.

Identification and Contact Data

Full name, date of birth and gender
Residential address and country of residence
E-mail address(es) and telephone number(s)
Document details provided for identity verification (e.g. passport, ID card, driver licence) including copies and associated metadata

Account and Transaction Data

Username, account ID and password (stored in hashed form)
Account settings, language, preferred currency and time zone
Deposit and withdrawal history, payment instrument type (e.g. card, e-wallet, bank transfer, cryptocurrency), masked payment details and transaction identifiers
Account status, verification status and responsible gambling settings (limits, self-exclusion, cooling-off periods)

Technical and Usage Data

IP address, approximate location derived from IP, device identifiers
Browser type and version, operating system, device type and screen resolution
Log data such as access dates and times, pages viewed, referring URLs, clickstream and session duration
Information relating to errors, crashes and performance events

Gameplay and Behavioural Data

Betting and gaming history, including games played, stakes, wins and losses, session times and frequency
Bonuses and promotions used, wagering progress and outcomes
Behavioural patterns relevant to responsible gambling and anti-fraud monitoring (e.g. abrupt stake changes, multi-accounting indicators)
Interaction with on-site content, clicks on links, banners and promotions on fastpay-aussie.com

Communications Data

Records of communications with customer support (e-mail, chat logs, call notes where applicable)
Marketing preferences and subscription status
Feedback, complaints, survey responses and other information you provide voluntarily

Cookies and Similar Technologies

Cookies and local storage identifiers placed on your browser or device
Web beacons, pixels and tags used to measure interactions with our e-mails and website content
Analytics identifiers assigned by our own systems or by third-party analytics providers

Where we need to collect personal data by law or under our contract with you and you fail to provide that data when requested, we may be unable to provide some or all of our services to you.

Legal Basis for Processing

As an offshore operator targeting Australian users, we process personal data under a combination of contractual, statutory and legitimate interest grounds, supplemented by your consent where required. The principal legal bases (or equivalent concepts) we rely on are:

Performance of a Contract

To create and administer your gaming account and to provide you with access to the games and services promoted via fastpay-aussie.com.
To process deposits, wagers, winnings and withdrawals, and to handle your participation in promotions and loyalty programs.
To provide customer support, manage complaints and resolve operational issues.

Compliance with Legal and Regulatory Obligations

To comply with Curaçao licensing conditions, anti-money laundering (AML) and counter-terrorist financing (CTF) regulations, and other applicable financial and gambling laws.
To verify your identity, age, source of funds and residence (KYC checks).
To retain certain records for prescribed minimum periods for audit, tax, AML or regulatory purposes, which may extend to 5 - 10 years depending on the record type.

Legitimate Interests

To operate, secure and improve fastpay-aussie.com and the associated gaming platform, including troubleshooting, data analysis, testing and maintenance.
To prevent fraud, abuse, money laundering, bonus misuse, identity theft and other unlawful or suspicious activities.
To protect the integrity of our games and systems and to ensure fair play.
To conduct internal reporting, analytics and statistical modelling to understand performance and user behaviour (in a way that respects your privacy).

Consent

To send you electronic direct marketing communications (e-mail, SMS, push notifications) about offers, bonuses or products from fastpay-aussie.com or our partners, where local law requires consent.
To use certain cookies and similar technologies for advertising and advanced analytics, where consent is mandated in your jurisdiction.
To share your data with specific affiliates or advertising networks for personalised marketing, where this is not already covered by our legitimate interests.

You may withdraw your consent at any time where we rely on consent, without affecting the lawfulness of processing based on consent before its withdrawal.

Purpose of Processing

We use personal data only for explicit and legitimate purposes and do not process it in a manner incompatible with those purposes.

Service Provision and Account Management

To register your account, authenticate you and manage your access to the gaming services available via fastpay-aussie.com.
To process financial transactions, including deposits, wagers, payouts and chargebacks.
To administer promotions, tournaments, loyalty schemes and bonuses, and to credit or debit them appropriately.

Customer Support and Communication

To respond to your questions, support requests and complaints via [email protected] or other channels.
To send service messages, such as security alerts, transactional notifications, policy updates and account-related information.

Marketing and Personalisation

To provide you with marketing communications about Fast Pay offers that may be of interest to you, subject to your preferences and applicable law.
To tailor the content and promotions you see based on your account data, game history and preferences.

Analytics, Optimisation and Reporting

To analyse usage trends, game performance and site traffic in order to improve functionality and user experience on fastpay-aussie.com.
To develop new products, features and promotional structures based on aggregated and anonymised data.

Risk Management, Security and Regulatory Compliance

To conduct KYC, AML and risk assessments and ongoing monitoring of transactions and behaviour.
To detect and prevent fraud, money laundering, collusion, bonus abuse, system misuse or other violations of our Terms and Conditions.
To meet our legal, tax and regulatory obligations and to cooperate with lawful requests from competent authorities.

Disclosure & Sharing

We do not sell your personal data. We may share personal data with carefully selected third parties for the purposes described in this Privacy Policy, subject to appropriate safeguards and only to the extent necessary.

Group Companies and Payment Agents

Dama N.V. and its subsidiary Friolion Limited (Cyprus) for payment processing, risk management, compliance and consolidated reporting.

Payment Service Providers and Banks

Banks, card schemes, e-wallet providers, payment gateways, cryptocurrency processors and other financial institutions involved in deposit and withdrawal processing.

Technical and Operational Service Providers

IT hosting providers, cloud infrastructure and data storage providers.
Game providers, software vendors, security and anti-fraud tools.
Analytics providers and customer support tools necessary for the operation of fastpay-aussie.com.

Affiliates and Marketing Partners

Affiliate networks, advertising platforms and e-mail delivery services that assist us with marketing campaigns and user acquisition, including personalised campaigns where permitted by law and, where required, based on your consent.

Regulators, Authorities and Legal Counterparties

Regulatory bodies and licensing authorities (including in Curaçao) in connection with compliance audits, reports or investigations.
Law enforcement agencies, courts, governmental authorities or other third parties when we are required to do so by law, court order or similar legal process, or where disclosure is necessary to protect our rights, users or the public.
Professional advisers, such as lawyers, accountants and auditors, who are bound by confidentiality obligations.

Corporate Transactions

Potential or actual acquirers, investors or partners as part of a merger, acquisition, asset sale, restructuring or similar corporate transaction, in which case personal data will remain protected by appropriate confidentiality and, where applicable, data transfer agreements.

International Transfers

Because Dama N.V. operates from Curaçao and uses global service providers, your personal data may be transferred to and processed in countries outside your country of residence, including:

Curaçao (head office and primary licensing jurisdiction)
Cyprus (Friolion Limited and certain payment services)
Member States of the European Economic Area (EEA) and the United Kingdom (hosting, support, analytics, payment partners)
Other countries where our carefully selected service providers operate, which may include the United States or additional jurisdictions with differing data protection laws.

Where required by applicable data protection principles, we implement appropriate safeguards for international transfers, such as:

Contractual protections based on recognised standard contractual clauses or equivalent mechanisms when dealing with EEA- or UK-origin data.
Technical measures including strong encryption in transit and at rest, and strict access controls.
Organisational measures such as confidentiality obligations and risk assessments of recipient jurisdictions.

By using fastpay-aussie.com and the related services, you understand that your data may be processed in these locations, subject to the safeguards described above.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including to satisfy legal, accounting and reporting requirements and to resolve disputes.

General Retention Rules

Account and identification data: Typically retained for up to 5 years after account closure or your last interaction with us, whichever is later, unless a longer period (up to 10 years) is required by AML, financial or regulatory obligations.
Transaction and payment data: Retained for at least 5 years after the end of the business relationship or the relevant transaction, in line with AML and financial record-keeping requirements.
Gameplay and behavioural data: Retained for the duration of your active account and typically up to 5 years after closure to manage disputes, enforce our Terms and comply with regulatory expectations.
Customer support and complaint records: Retained for up to 5 years after resolution of the issue, or longer if required in connection with legal claims.
Marketing data: Retained until you unsubscribe or object to marketing, after which we may keep a minimal record of your preference to ensure compliance with your request.
Cookies: Stored on your device for periods described in our cookie classification (see Cookies & Tracking Technologies) and not longer than necessary for their purpose.

When personal data is no longer necessary, we will either delete it securely, anonymise it so that it can no longer be linked to an identified or identifiable person, or segregate and securely store it until deletion is possible, in accordance with applicable law.

Your Rights

We respect the fundamental data protection principles found in frameworks such as the EU General Data Protection Regulation (GDPR) and comparable privacy regimes. While Fast Pay primarily targets Australian users under an offshore model, we endeavour to give you a set of rights that are materially consistent with GDPR standards.

Data Subject Rights

Right of access: You may request confirmation as to whether we process your personal data and obtain a copy of your data, together with information about how we process it.
Right to rectification: You may request correction of inaccurate data and completion of incomplete data relating to you.
Right to erasure: You may request deletion of your personal data where it is no longer necessary, where you withdraw consent (where applicable), or where you believe we have processed it unlawfully, subject to our legal and regulatory retention obligations.
Right to restriction: You may request that we restrict processing of your data in certain circumstances (for example, if you contest its accuracy or object to our processing), while we assess the situation.
Right to object: You may object at any time to processing based on our legitimate interests, including profiling, and we will stop processing unless we demonstrate compelling legitimate grounds or need the data for legal claims.
Right to data portability: Where technically feasible and relevant, you may request that we provide certain data you have supplied to us in a structured, commonly used and machine-readable format, or that we transmit it to another controller.
Right to withdraw consent: Where we rely on your consent (for example for certain marketing or cookies), you may withdraw that consent at any time, without affecting prior processing.

How to Exercise Your Rights

Submission of request: Send an e-mail to [email protected] or [email protected], clearly stating your identity, the right you wish to exercise, and sufficient details for us to locate your data. You may also reference "Privacy/Data Rights Request" in the subject line.
Verification of identity: To protect your data, we may request additional information or documentation to verify that you are the account holder or the data subject concerned.
Assessment and response: We will assess your request in light of applicable data protection principles and gambling, AML and financial regulations that may require retention or restricted processing of certain records.
Timeframe: We aim to respond without undue delay and in any event within 30 days of receiving a complete and verifiable request. Where your request is complex or numerous, we may extend this period by a further 30 days, informing you of the extension and reasons.
Fees: Requests are generally handled free of charge. We may charge a reasonable fee or refuse action only where requests are manifestly unfounded, excessive or repetitive, consistent with international best practice.

Please note that certain rights may be limited where we must retain or process specific data to comply with legal obligations (for example, AML record-keeping), to protect the rights of others, or to establish, exercise or defend legal claims.

Cookies & Tracking Technologies

fastpay-aussie.com uses cookies and similar technologies to ensure the proper functioning of the website, to enhance your experience and, where permitted, to support analytics and marketing.

Types of Cookies We Use

Session cookies: Temporary cookies that exist only while your browser is open and are automatically deleted when you close it. They are used for core site functionality, such as keeping you logged in during a session.
Persistent cookies: Cookies that remain on your device for a predetermined period or until you delete them. They store your preferences (such as language or remembered login) and help us recognise you on return visits.
First-party cookies: Cookies set directly by fastpay-aussie.com to support essential functions and site analytics.
Third-party cookies: Cookies set by third-party service providers, such as analytics tools and advertising networks, to measure performance or deliver targeted advertising, where permitted.

Purposes of Cookies

Strictly necessary / functional: Required for the operation of the site and provision of our services, including security features, account login and navigation.
Performance and analytics: Help us understand how visitors use fastpay-aussie.com, which pages are popular and how users move around the site, enabling us to improve usability and content.
Advertising and marketing: Used to deliver relevant advertisements, measure campaign effectiveness and limit how often you see a particular ad, where such activity is permitted and, where required, based on your consent.

Managing Cookies

You can manage or disable cookies through your browser settings. The method varies by browser, but commonly appears in the "Privacy" or "Security" sections of the settings or preferences menu.
You may also have options in your account settings or within on-site banners or preference tools to adjust cookie and marketing preferences.
If you block or delete certain cookies, some features of fastpay-aussie.com may not function properly, and your experience may be degraded.

Data Security

We implement a combination of technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure or destruction, taking into account the nature of the data and the risks of processing in the online gambling environment.

Technical Measures

Encryption in transit: Communications between your browser and fastpay-aussie.com are protected using industry-standard TLS (Transport Layer Security) version 1.2 or higher.
Encryption at rest: Sensitive data elements are stored in encrypted form using strong, industry-standard algorithms, with keys managed and protected in secure environments.
Access control and authentication: Access to production systems is restricted to authorised personnel based on role and necessity, utilising multi-factor authentication where appropriate.
Network security: Firewalls, intrusion detection and prevention systems, and other safeguards are employed to protect against unauthorised access and attacks.

Organisational Measures

Policies and training: Staff with access to personal data receive training on data protection, confidentiality, security practices and responsible handling of gambling-related information.
Vendor management: Third-party service providers who process personal data on our behalf are subject to contractual obligations regarding confidentiality, data security and permitted uses.
Security audits and testing: We conduct periodic reviews, risk assessments and technical tests to evaluate the effectiveness of our security measures and to implement improvements where necessary. Where appropriate, we align our practices with recognised security standards such as ISO 27001-style controls.
Incident response: We maintain procedures for detecting, investigating and responding to suspected personal data breaches. Where a breach is likely to result in a high risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable requirements.

While no online service can guarantee absolute security, we continuously work to maintain an appropriate level of protection for your data.

Complaints & Contacts

If you have questions, concerns or complaints regarding this Privacy Policy or our handling of your personal data, we encourage you to contact us first so we can attempt to resolve the issue directly.

Contact Channels

E-mail (privacy and general support): [email protected]
E-mail (general information): [email protected]
Postal address: Data Protection Department, Dama N.V., Scharlooweg 39, Willemstad, Curaçao

Internal Complaint Procedure

Submit your complaint: Provide a clear description of your concern, the relevant dates, and any supporting information, and send it via e-mail or post to the contacts above, indicating "Privacy Complaint" in the subject line or on the envelope.
Acknowledgement: We will acknowledge receipt of your complaint within a reasonable period, usually within 5 business days.
Investigation: Your complaint will be reviewed by our data protection contact point and, where necessary, by relevant departments (e.g. security, compliance, customer support).
Response timeframe: We aim to provide a substantive response within 30 days of receiving all necessary information. If we cannot respond within that period due to complexity or volume, we will inform you of the delay and provide an updated timeframe.

Escalation to Supervisory Authorities

If you believe that your data protection rights have been infringed and we have not addressed your concerns satisfactorily, you may have the right to lodge a complaint with a competent data protection or privacy authority. Depending on your location, this may include:

For EU/EEA residents: The data protection authority in your country of habitual residence or place of the alleged infringement (contact details are typically available on the website of each national authority and via the European Data Protection Board).
For UK residents: The Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom, www.ico.org.uk.
For Australian users: You may contact the Office of the Australian Information Commissioner (OAIC) for general privacy concerns: www.oaic.gov.au, [email protected], GPO Box 5288, Sydney NSW 2001.

Nothing in this Privacy Policy limits any rights you may have under mandatory data protection or privacy laws that apply to you.

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or technical developments affecting fastpay-aussie.com.

Notification of Changes

For material changes that significantly affect how we process your data or your rights, we will provide advance notice of at least 30 days where reasonably practicable.
We may notify you by e-mail (using the primary address registered to your account), by prominent notice or banner on fastpay-aussie.com, and/or by alerts in your account dashboard, where applicable.
Minor or editorial changes may be implemented without specific notification but will be reflected in the "Last updated" date below.

Your Continued Use

By continuing to use fastpay-aussie.com after the effective date of an updated Privacy Policy, you will be deemed to have accepted the changes, to the extent permitted by law.
If you do not agree with an updated version, you may choose to stop using our services and, where applicable, request account closure and exercise your data protection rights as described above.

Last updated: January 2026