Responsible Gaming

Responsible gaming at Fast Pay on fastpay-aussie.com is based on the principle that online gambling must remain a form of entertainment, not a way to make money, escape problems, or cover debts. The purpose of this page is to provide clear information, practical tools, and external resources so that every player can make conscious decisions and stay in control of their gambling behaviour.

The operator, Dama N.V. (licensed in Curaçao under licence no. 8048/JAZ2020-013), commits to supporting responsible gambling practices for players accessing fastpay-aussie.com from Australia and other permitted countries. Where we identify signs that your gambling may be becoming risky or harmful, we will provide information, tools, and, where appropriate, proactive support to help you limit or stop your play.

Risk Awareness

Gambling involves financial risk and the possibility of losing money. Understanding the early signs of problematic gambling behaviour is essential to protect yourself and those around you. While only a qualified professional can diagnose a gambling disorder, the following indicators may suggest that your gambling is becoming risky:

• Loss of control: You gamble more frequently or for longer sessions than you originally planned, and you find it difficult to stop.
• Preoccupation with gambling: You frequently think about the casino, your last session, or your next bet, even when you are engaged in other activities.
• Chasing losses: You return to fastpay-aussie.com or increase your stake size specifically to win back money you have already lost.
• Financial strain: You spend money on gambling that was intended for bills, rent, food, education, or other essential obligations.
• Borrowing or selling items: You borrow money from friends, family, or credit providers, or sell personal belongings to finance your gambling.
• Impact on relationships and work: Your gambling leads to arguments, secrecy, reduced performance at work or study, or social withdrawal.
• Emotional distress: You feel guilt, shame, anxiety, or depression related to your gambling, but continue to play despite these feelings.

Self-Assessment: Behaviour Check

The following questions are designed for self-reflection only and are not a medical diagnosis. Answer honestly "yes" or "no" to each statement:

• I often gamble longer than I intended, even when I promised myself I would stop.
• I have tried to cut down or stop gambling, but I found it difficult or impossible.
• I think about gambling or fastpay-aussie.com when I should be focusing on work, study, or family.
• I have spent more money on gambling than I can comfortably afford to lose.
• I gamble to escape problems, relieve stress, or cope with negative emotions.
• I have lied to family or friends about how much time or money I spend on gambling.
• I have borrowed money, used credit, or sold possessions to continue gambling.
• Arguments, relationship issues, or work problems have been caused or worsened by my gambling.

Interpretation (non-diagnostic): If you answered "yes" to several of these statements, your gambling may be at risk of becoming harmful. We strongly recommend that you use the responsible gambling tools described below, consider taking a break or self-excluding, and contact one of the professional support services listed in the "Support Resources" section.

Limits & Tools

Fast Pay on fastpay-aussie.com provides technical tools to help you manage your gambling activity proactively. These tools are available in your personal account area and are designed to support conscious decision-making and reduce the risk of harm.

Setting Deposit Limits (Daily, Weekly, Monthly)

1. Access your profile: Log in to your account on https://fastpay-aussie.com and go to the "Profile" or "Account" section in the main menu.
2. Open responsible gaming settings: Select "Responsible Gaming", "Limits", or a similarly named subsection. If you cannot find it, contact support at [email protected] for guidance.
3. Choose limit type: You may usually set separate limits for:
   • Daily total deposits (e.g., AUD 100 per day)
   • Weekly total deposits (e.g., AUD 250 per week)
   • Monthly total deposits (e.g., AUD 800 per month)
4. Enter your amounts: Type in the maximum amounts that fit your personal budget and that you can afford to lose without impacting your essential expenses. Confirm your selection by clicking "Save", "Set Limit", or the equivalent button.
5. Effect of limits: Once a limit is active, you will not be able to deposit more than the specified amount within the chosen period. Attempts to exceed the limit will be automatically blocked.
6. Changing limits: Reducing your limits will usually take effect immediately. Increasing or removing limits may be subject to a cooling-off period (for example, 24 hours) in line with best-practice responsible gambling standards.

Time Spent Limits and Session Controls

Controlling the amount of time you spend gambling is as important as controlling the money you wager. On fastpay-aussie.com, you may use time-based tools such as session reminders or maximum session durations.

• Session timer or reminder:
  • In the "Responsible Gaming" section of your account, locate "Session Limits", "Reality Check", or similar.
  • Choose a reminder interval (for example, every 30, 60, or 120 minutes).
  • When the reminder appears, it will show how long you have been playing and may provide an option to log out or continue.
• Maximum session duration (if available):
  • Set a maximum continuous play time for a single session, such as 60 or 90 minutes.
  • Once the limit is reached, you will be automatically logged out or prompted to stop, depending on the specific implementation.

Short Breaks ("Time-Out" for 24 - 72 Hours)

If you feel you need a brief pause from gambling but are not ready for a longer self-exclusion, you can request a temporary time-out.

1. Open the time-out option: Log in, go to "Profile" -> "Responsible Gaming" and select "Time-Out" or "Short Break".
2. Select a duration: Choose a period, for example:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your choice: Read the description carefully, then click "Confirm" or "Activate Time-Out". You may be asked to re-enter your password or confirm via e-mail.
4. During the time-out:
   • You will not be able to deposit or place real-money bets.
   • Access to certain account functions may be restricted. In some implementations you may not be able to log in at all during the time-out.
5. After the time-out ends: Your account access will be restored automatically. You should review your gambling behaviour and consider using stricter tools, such as deposit limits or self-exclusion, if needed.

Regional compliance note (AU): These tools are provided as harm-minimisation measures for Australian-based players using an offshore site (fastpay-aussie.com) licensed in Curaçao. They do not replace any protections or self-exclusion schemes available under Australian state and territory laws for locally licensed services.

Self-Exclusion

Self-exclusion is a formal request to block access to your account for an extended period or permanently. It is one of the most effective tools for individuals who believe their gambling behaviour is problematic or at high risk of becoming harmful.

How to Request Self-Exclusion

1. Log in to your account (if possible): Access your profile on fastpay-aussie.com.
2. Navigate to self-exclusion: Go to "Profile" or "Account" -> "Responsible Gaming" -> select "Self-Exclusion" or "Exclusion".
3. Choose the exclusion period: You will typically be offered several options, such as:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent exclusion from fastpay-aussie.com)
4. Read the terms carefully: The self-exclusion terms explain how long the block will last, whether it can be revoked, and what happens to your remaining balance.
5. Confirm your decision: To avoid impulsive changes, you may be asked to:
   • Re-enter your login password;
   • Confirm the request via a link sent to your registered e-mail address;
   • Tick a box stating that you understand the consequences of self-exclusion.
6. Alternative request method: If you cannot log in, you may e-mail a clear request for self-exclusion from your registered e-mail address to [email protected]. Include:
   • Your full name;
   • Date of birth;
   • Registered address (if known);
   • Your username and/or registered e-mail;
   • The requested self-exclusion period (minimum 6 months up to lifetime).

Consequences of Self-Exclusion

• Access restrictions: Once self-exclusion is applied:
  • You will not be permitted to log in to your account during the exclusion period.
  • You will not be able to place bets, make deposits, or open new accounts under the same personal details.
• Account balance and withdrawals:
  • Any remaining real-money balance will be handled in accordance with the site's general terms and conditions and applicable anti-money-laundering and verification requirements.
  • You may be allowed to withdraw any withdrawable balance if you meet identity verification requirements. However, you will not be able to continue gambling with that balance.
• Marketing communications:
  • Reasonable efforts will be made to remove you from direct marketing lists operated by fastpay-aussie.com in connection with your excluded account.
• Irreversibility during the period:
  • For your protection, self-exclusion cannot usually be lifted or shortened before the end of the chosen period.
  • Lifetime exclusion is intended to be permanent. Any request for reactivation, if accepted at all, would be subject to a stringent review and a mandatory cooling-off period.

If you attempt to bypass self-exclusion by creating new accounts or providing false information, the operator may close such accounts and may deny access to services in line with its responsible gambling obligations.

Support contacts: If you need help with self-exclusion or wish to confirm its status, contact the support team at [email protected]. For general information you may also write to [email protected].

Support Resources

If you are concerned about your gambling, or about someone close to you, you do not have to manage the situation alone. Independent, confidential, and often free support services are available to help you understand and address gambling-related harm. The resources below include Australian national helplines, international organisations, self-exclusion schemes, blocking tools, and support for families.

Local Support for Players in Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (within Australia)
  • Website: gamblinghelponline.org.au
  • Services: 24/7 confidential telephone counselling, online chat, and e-mail support for anyone affected by gambling (including family and friends).
  • Languages: English, with access to interpreter services for other languages through the Translating and Interpreting Service (TIS National).
• Lifeline Australia
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Services: 24/7 crisis support and suicide prevention for people experiencing distress, including gambling-related distress.
  • Languages: English; interpreter services available.
• State and Territory Services: Each Australian state and territory funds local gambling help services (for example, Gambling Help NSW, Gambling Help Queensland, Victorian Responsible Gambling Foundation services). You can access these through gamblinghelponline.org.au, which provides links and referral pathways.

International Support Organisations

Self-Exclusion Schemes by Country

In addition to the self-exclusion tools on fastpay-aussie.com, many jurisdictions operate centralised self-exclusion registers for locally licensed operators. If you live in one of the following countries and use locally licensed services there, consider registering with the relevant scheme:

• United Kingdom - GamStop
  • Website: gamstop.co.uk
  • Coverage: Online gambling companies licensed by the UK Gambling Commission.
  • Note: Registration with GamStop does not automatically block access to offshore sites such as fastpay-aussie.com, which is operated by Dama N.V. under a Curaçao licence.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information and registration via the Directorate General for the Regulation of Gambling (DGOJ): ordenacionjuego.es
  • Coverage: Licensed online and land-based gambling operators in Spain.
• Other countries: Many EU and international jurisdictions have similar registers. Check your national gambling regulator's website for details on multi-operator self-exclusion schemes.

Blocking Software and Device-Level Tools

Blocking applications can help you reduce access to gambling websites and apps across your devices, including offshore sites such as fastpay-aussie.com. These tools are provided by independent third parties and may involve subscription fees. Always review their terms and compatibility before installation.

• Gamban
  • Website: gamban.com
  • Function: Software that blocks access to a wide range of gambling sites and apps on computers and mobile devices.
• BetBlocker
  • Website: betblocker.org
  • Function: Free blocking software that allows you to restrict access to gambling content for periods you select.

In addition, you may use built-in parental control or content-filtering tools on your operating system, router, or internet security software to restrict access to gambling sites.

Family and Friends Support Resources

• Gambling Help Online (Australia): gamblinghelponline.org.au includes specific information and counselling options for family members.
• Gam-Anon: An international fellowship for relatives and friends of people with gambling problems. Website: gam-anon.org.
• Local community services: Many Australian community health centres provide counselling and group support for affected family members. These can be accessed through state-based gambling help services.

Confidentiality and professional help: Most of the services listed above offer confidential, non-judgmental support provided by trained counsellors or peer-support groups. Contacting them does not affect your legal rights or your relationship with fastpay-aussie.com. However, they operate independently from Dama N.V. and Friolion Limited, and the operator is not responsible for their advice or services.

Help for Family

Gambling issues can affect partners, children, relatives, and friends. If you are worried about someone's gambling on fastpay-aussie.com or elsewhere, you may feel stressed, confused, or unsure how to help. It is important to look after your own wellbeing while encouraging the person to seek support.

How to Talk to Someone About Their Gambling

• Choose the right time: Try to speak when the person is calm, sober, and not currently gambling. Avoid conversations during heated arguments or immediately after significant losses.
• Use non-judgmental language: Focus on how their behaviour affects you and the family instead of labelling them. For example, say "I feel worried when..." rather than "You are a problem gambler."
• Prepare information: Have details of support services ready, such as the National Gambling Helpline (1800 858 858) or gamblinghelponline.org.au.
• Listen actively: Allow them to explain how they feel without interruption. Acknowledge their emotions, even if you disagree with their actions.
• Avoid taking over their financial decisions without agreement: In some cases, shared limits or safeguards can help, but try to agree on steps together rather than imposing unilateral control, unless there is a clear risk of serious harm.

Support Groups and Resources for Families

• Gambling Help Online - Family and Friends: Offers articles, self-help tools, forums, and online counselling for people affected by someone else's gambling: gamblinghelponline.org.au.
• Gam-Anon: Provides in-person and online meetings for those affected by another person's gambling: gam-anon.org.
• Online forums and chats: Many of the organisations listed in the "Support Resources" section provide moderated forums or chat rooms where families can share experiences anonymously.

Recommended Next Steps for Families

• Seek professional counselling: Consider individual or family sessions with a registered psychotherapist, psychologist, or counsellor experienced in gambling-related issues. Your GP can provide referrals, and Medicare or private insurance may cover some services.
• Use helplines: You may contact 1800 858 858 or Lifeline (13 11 14) for immediate emotional support, even if the gambler is not yet ready to seek help.
• Protect your finances: Where appropriate, review shared bank accounts, consider separate accounts, and seek financial counselling if debts are involved. Financial counsellors can often be accessed through state-based gambling help services at low or no cost.
• Take care of yourself: Engage in activities that support your own mental and physical health, maintain social connections, and consider peer-support groups to reduce isolation.

Operator's Commitment

Fast Pay on fastpay-aussie.com is operated by Dama N.V., a company incorporated in Curaçao (registration number 152125, legal address Scharlooweg 39, Willemstad, Curaçao), under a valid Curaçao licence (8048/JAZ2020-013, issued by Antillephone N.V., with validity considered extended to 2026 following 2024 verification). As an offshore operator accepting players from Australia and other countries, Dama N.V. is committed to implementing appropriate technical and procedural measures to reduce gambling-related harm.

Internal Risk-Check Procedures

Within the limits of applicable laws and data protection requirements, the operator may implement internal systems to identify patterns that could indicate risky or harmful gambling behaviour, such as:

• Unusually high or rapidly increasing deposit amounts relative to typical play.
• Frequent deposits within short time frames or repeated attempts to deposit after declines.
• Extended sessions without breaks, especially during night-time hours.
• Repeated self-reported concerns, such as contacting support about losses but continuing to gamble heavily.

Where risk indicators are identified, the operator may take proportionate steps, including but not limited to:

• Displaying on-site warning messages or pop-ups reminding you of the risks and available tools (limits, time-outs, self-exclusion).
• Suggesting or applying voluntary restrictions, such as lower deposit limits or temporary breaks, subject to your confirmation and applicable rules.
• Requesting additional information or verification where required by anti-money-laundering or affordability considerations.

Conditions for Proactive Contact

In certain circumstances, and subject to relevant privacy and data protection laws, the responsible gaming or customer support team may contact you proactively using your registered contact details (for example, your e-mail address) if:

• There is a clear pattern of behaviour suggesting potential gambling-related harm (such as repeated high-value deposits and prolonged play over a short period).
• You have previously indicated concerns about your gambling and then significantly increased your activity.
• There are reasonable grounds to believe that your gambling may be associated with serious financial or emotional distress, as evidenced by your communications with support.

Any such contact will be carried out in a respectful, non-judgmental manner, focusing on:

• Informing you about available responsible gambling tools on fastpay-aussie.com.
• Signposting to external professional support services, especially for players based in Australia.
• Discussing the option of self-exclusion where appropriate.

Important limitation: While Dama N.V. and its payment subsidiary Friolion Limited aim to promote responsible gambling, the ultimate responsibility for using the tools provided, monitoring your gambling, and seeking help when needed remains with you. This page does not create any contractual duty of care beyond that required by applicable law and the general terms and conditions of fastpay-aussie.com.

Updates

Responsible gambling practices, legal requirements, and guidance from regulators and health professionals evolve over time. To ensure ongoing compliance with Curaçao licensing conditions and alignment with harm-minimisation standards relevant to Australian-based players using offshore services, this responsible gaming page may be updated periodically.

• Notification methods:
  • Significant changes to responsible gambling tools, self-exclusion processes, or key contact details may be communicated via:
    • E-mail to your registered e-mail address, where appropriate and permitted by your communication preferences; and/or
    • Notices or banners on the website (for example, in the footer, on the login page, or in the "Responsible Gaming" section).
  • Minor clarifications or editorial updates may be made without direct notification but will be reflected in the "Last updated" date below.
• Your responsibility: By continuing to use fastpay-aussie.com, you acknowledge that it is your responsibility to review this page regularly to stay informed about the current responsible gambling provisions and available tools.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming at Fast Pay, need assistance in applying limits or self-exclusion, or wish to provide feedback on how we can improve our harm-minimisation measures, please contact us using the details below.

• Responsible Gaming / Support E-mail (primary): [email protected]
• General Information E-mail: [email protected]
• Phone: not specified (please use e-mail or on-site chat if available).
• Registered operator: Dama N.V., registration number 152125, Scharlooweg 39, Willemstad, Curaçao (licence 8048/JAZ2020-013, issued by Antillephone N.V.; validator link usually accessible via the Curaçao shield icon in the site footer).

Feedback and Self-Control Request Form (Online)

For your convenience, fastpay-aussie.com may provide a web-based contact or feedback form accessible via the "Contact Us" or "Support" section of the site. Where available, you may use this form to:

• Request assistance in setting or adjusting deposit, loss, or session limits.
• Ask for a time-out or self-exclusion, or confirm the status of an existing exclusion.
• Provide feedback on the clarity and effectiveness of our responsible gaming tools.
• Request information about the data and behavioural indicators used for internal risk checks, subject to applicable privacy laws.

When submitting a request by form or e-mail, please include sufficient information to allow the support team to identify your account (for example, your username and registered e-mail address) but do not send full payment card details or sensitive documents unless specifically requested through secure channels.

Confidentiality: All responsible gambling-related communications are treated with sensitivity and, where applicable, in accordance with our privacy policy and data protection obligations. However, online communication may carry inherent security risks; for urgent emotional support, please contact a recognised helpline such as 1800 858 858 or 13 11 14.